Frequently Asked Questions

Everything you need to know about your Veneda Carter experience.

What is your shipping policy?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.

What is your return and exchange policy?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition pieces may be final sale.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay in select regions.

How do I ensure I choose the right size?

Detailed size guides are available on each product page. Our silhouettes often feature unique proportions; we recommend checking the specific measurements provided to ensure the desired fit.

Are your products ethically produced?

Quality and craftsmanship are at our core. We work closely with vetted manufacturing partners who adhere to high standards of ethical labor practices and premium material sourcing.